Our T&C

By presenting a vehicle for washing, detailing, cleaning, or any related service, the customer agrees to the following Terms and Conditions.

Excessively Dirty vehicles:

Please note that vehicles deemed excessively dirty, may incur additional charges on top of the prices outlined at the discretion of PCW staff.

General rules:

Your vehicle's windows and sunroof (if applicable) are closed before handing us the keys.
Any personal items are removed from your vehicle, Preston Car Wash won't be liable for any lost items.
You take condition photos of your vehicle before handing us the keys, any damages reported post our service needs to be backed by a photographic proof taken on the day. Failure to provide one will remove any liability on Preston Car Wash.
You inform our staff prior to booking if your vehicle has automatic door locks or any aftermarket alterations or modifications.
if you request the provision of car washing and related services (collectively, Services) from the operator of this hand car wash business (Operator) and the Operator agrees to provide those Services, you and the Operator are agreeing that, subject to any rights you have of law that cannot be waived and the Operator is not liable, and you will not bring any action or claim against Cosmeticar Pty Ltd (trading as Preston Car Wash) without limiting the above, this includes any loss of damage to your vehicle or other personal property.
For a car wash business in Australia, you'll want terms that protect you against damage claims, personal property disputes, delays, and pre-existing vehicle conditions.

1. Services

The Company will perform the selected car wash, detailing, cleaning, or vehicle care services requested by the customer.

Service times are estimates only and may vary depending on vehicle condition, weather, staffing, and operational requirements.

2. Vehicle Condition

Customers are responsible for disclosing any existing damage, defects, loose trim, aftermarket accessories, paint protection films, wraps, ceramic coatings, or other conditions that may affect the cleaning process.

The Company reserves the right to refuse service where a vehicle's condition presents a risk of damage.

3. Pre-Existing Damage

The Company is not responsible for any pre-existing damage, including but not limited to:

Scratches
Stone chips
Paint defects
Faded paint
Loose trims
Cracked plastics
Damaged mirrors
Damaged wipers
Existing dents
Customers are encouraged to inspect their vehicle before and after service.

4. Personal Property

Customers must remove all valuables and personal belongings before service.

The Company accepts no responsibility for:

Lost property
Theft
Damage to personal belongings
Cash or valuables left inside the vehicle

5. Limitation of Liability

To the maximum extent permitted by law, the Company's liability is limited to direct loss caused by its negligence.

The Company is not liable for:

Mechanical failures
Electrical faults
Water ingress caused by existing defects
Failure of aftermarket accessories
Pre-existing paint or body defects
Damage caused by loose or defective vehicle components

6. Vehicle Security

Customers remain responsible for ensuring the vehicle is roadworthy, insured, and legally registered.

The Company may move vehicles as reasonably required to perform services.

7. Payment

Payment is due immediately upon completion of services unless otherwise agreed in writing.

The Company reserves the right to retain possession of the vehicle where permitted by law until payment is received.

8. Refunds

Refunds are provided only where required under the Australian Consumer Law.

Where a customer is dissatisfied, the Company must be given a reasonable opportunity to rectify the issue before any refund is requested.

9. Weather Conditions

The Company is not responsible for weather-related effects occurring after service completion, including:

Rain
Dust
Pollen
Tree sap
Bird droppings
Environmental contamination

10. Customer Satisfaction

Any concerns regarding services provided must be reported before the vehicle leaves the premises or within 24 hours of mobile service completion.

11. Photographs

The Company may take photographs of vehicles before, during, or after services for quality control, record keeping, insurance, training, or marketing purposes.

Customers may request in writing that their vehicle not be used for marketing purposes.

12. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

13. Governing Law

These Terms and Conditions are governed by the laws of the State or Territory in which the services are provided.

14. Acceptance

By booking, paying for, or presenting a vehicle for service, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

The customer is responsible for ensuring safe and lawful access to the vehicle.

*Our Wash Club membership conditions:

1X VALID REGISTRATION ONLY
DATE OF MEMBERSHIP BEGINS AT TIME OF PURCHASE
NON TRANSFERABLE (including purchase of new vehicle)
NON REFUNDABLE
CANNOT BE PAUSED OR EXTENDED FOR ANY REASON
VEHICLE MAY BE SUBJECT TO EXCESS DIRT/BUGS SURCHARGES
WE RESERVE THE RIGHT TO MODIFY OR CANCEL A MEMBERSHIP AT ANY TIME FOR ANY REASON
OFFER NOT AVAILABLE FOR COMMERCIAL PASSENGER VEHICLES (INCLUDING TAXIS, LIMOUSINES, UBERS OR ANY OTHER RIDE SHARING APP)
*SUBJECT TO FAIR USE (MAX. 16 EXPRESS WASHES PER MONTH)

Last Updated: 09/06/2026